Nintendo offers up some “tips” for alleviating Joy-Con sync issues

Many have reported issues with the left Joy-Con either disconnecting or becoming unresponsive during normal gameplay. The day one update fixed some people’s problems but the issues still remains.  For the record, we’ve not experienced the issue and could only get the controller to disconnect by moving more than 5 metres away. But it is happening for a lot of people.

Nintendo has issued support document listing some tips to avoid the issue or things that may be causing it, some are a little weird like not having it next to an aquarium or behind a TV. Also don’t put it near wireless speakers or a modem or wireless router.

If that fails Nintendo says to ‘turn off these devices’. Pretty sure your fish aren’t going to like it. With the day one update helping the issue somewhat we’re hopeful Nintendo will have this resolved shortly – they better.

1. Ensure your console has the latest system update.
2. Ensure the Joy-Con controllers are charged. How to
3. Try to decrease the distance between the Joy-Con and the Nintendo Switch console.
4. Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
   • Behind a TV
   • Near an aquarium
   • Placed in or under a metal object
   • Pressed against a large amount of wires and cords
   • Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.
5. Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
   • Cell phones, laptops, tablets, etc.
   • Wireless headsets
   • Wireless printers
   • Microwaves
   • Wireless speakers
   • Cordless phones
   • USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.
6. In most cases it will be enough to move these devices three to four feet away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please power these devices off while using the Nintendo Switch console.