Brawl causing disc read errors on American Wii’s

It seems that with the US release of Super Smash Bros Brawl, several Wii users have been experiencing difficulties with their consoles in reading the game disc. Luckily for both our importers and US readers, Nintendo have remedied the problem by offering to clean problem Wii units. Due to the large amount of content found in Brawl, the game comes on a dual layered disc. Allegedly, some disc readers, specifically their lasers, may have trouble accessing the data between layers for the first time. More inside As a result, Nintendo are allowing their US customers to send in their Wii’s and have their lasers cleaned for free. What will happen for the Australian market though, when the game finally hits our shores? We can’t be too sure, but it’s worth mentioning that two of our Wii’s here at Vooks from two different regions have not experienced the problem with copies of both the Japanese and US copies of Brawl. Fingers crossed if it happens here a similar fix will be offered.

The press release by Nintendo can be found below.

Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem. (Please do NOT attempt to clean the lens yourself, as you may damage the system.)

How can I get this fixed and how long will it take?
If you are experiencing disc read errors, please utilize the form below to request a repair order. Nintendo is upgrading inbound and outbound shipping to expedite the total repair process. Specific repair times will be provided as you fill out the repair form below. There is no cost for the repair or shipping. Please note: returning the game to the retail store will not solve the problem. So we encourage users who are experiencing issues with playing Super Smash Bros. Brawl to utilize this repair order process.

What if I have Virtual Console games or other stored data on my Wii console?
Due to the nature of this particular issue, you should not lose any of your stored data. In some rare cases you may have to re-download your Virtual Console games from the Wii Shop Channel, but there is no cost to doing so.

Who can use this form?
Consumers who are at least 13 years old, and live in:

* The continental United States, Alaska, or Hawaii
* Puerto Rico
* U.S. Territories (such as Guam and the U.S. Virgin Islands)
* APO/FPO addresses

Repair Form
To begin the repair process, please complete this short repair form. After you submit this form, you will be sent an e-mail with complete instructions on how to proceed with your free factory repair. Please ensure you provide a valid e-mail address.

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